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Code of Conduct

Introduction

At Electrocall Ltd, we are committed to conducting our business in a safe, ethical, and professional manner. This Code of Conduct sets out the standards of behaviour we expect from all employees, contractors, and anyone representing our company. Compliance with this Code is fundamental to our reputation, success, and the trust placed in us by clients, partners and the public.

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1. Scope & Applicability

  • This Code applies to all employees of Electrocall Ltd, regardless of position, location or type of employment (full-time, part-time, temporary).

  • It also applies to contractors, subcontractors, suppliers and business partners when they act on behalf of or represent Electrocall Ltd.

  • No one may direct or pressure another person to violate this Code. Violations may result in disciplinary action, up to and including termination of employment or contract.
     

2. Core Values

We base our conduct on the following values:

  • Safety & Quality – We prioritise the safety of our people, our customers and the public, and we deliver work of the highest standard.

  • Integrity & Honesty – We act with transparency, fairness and honesty in all interactions.

  • Respect & Teamwork – We treat one another with dignity, respect diversity, and collaborate effectively.

  • Responsibility & Accountability – We take responsibility for our actions, honour our commitments and learn from our mistakes.

  • Sustainability & Professionalism – We work sustainably, respect the environment, and uphold professional standards in every service we provide.
     

3. Compliance with Laws and Regulations

  • We will comply with all applicable laws, regulations, standards and internal policies relevant to our business (including electrical safety, labour laws, environmental regulations, anti-corruption, data protection etc.).

  • We will not engage in unlawful or unethical behaviour in order to gain an advantage.

  • If you’re unsure whether an action is permitted, you must seek guidance from your manager or the relevant compliance officer.
     

4. Safety, Health and the Environment

  • Safety is our top priority: we must always work in a way that minimises risk to ourselves, our colleagues, customers and the public.

  • We follow all applicable electrical safety norms, industry standards and internal procedures (e.g., proper lock-out/tag-out, protective equipment, hazard identification).

  • We protect the environment by using resources responsibly, minimising waste and pollutants, and handling materials safely and in accordance with environmental legislation.
     

5. Conduct in the Workplace and with Clients

  • We treat colleagues, clients, suppliers and others with respect, fairness and courtesy. Harassment, discrimination, bullying or any form of abuse will not be tolerated.

  • We maintain a professional image: presenting ourselves appropriately, being punctual, honest, and performing our duties diligently.

  • We safeguard confidential information: protecting personal data, proprietary business information and customer information from unauthorised disclosure or misuse.

  • We avoid conflicts of interest: We disclose any situation where our personal interests may conflict (or appear to conflict) with the interests of Electrocall Ltd. We do not use our position for personal gain at the expense of the company, our clients or partners.
     

6. Business Integrity

  • We conduct business ethically: bribery, corruption, kick-backs or facilitation payments are strictly prohibited.

  • We engage in fair competition: we do not misrepresent our services, credentials or any aspect of our business.

  • We use company assets responsibly: physical, digital and intellectual assets must be protected and used only for legitimate business purposes.

  • We keep accurate records: all financial, operational and safety records must be complete, accurate and maintained in accordance with applicable laws and company policy.
     

7. Responsibility for Suppliers and Sub-contractors

  • We expect our suppliers, subcontractors and partners to adhere to ethical standards consistent with this Code.

  • When selecting or engaging with third-parties, we consider their track-record in safety, ethics, environmental compliance and quality.
     

8. Reporting, Non-Retaliation & Enforcement

  • If you suspect or become aware of conduct that may violate this Code, you have a duty to report it, either to your manager, the compliance officer or via a designated reporting channel.

  • Reports will be handled confidentially (to extent possible) and investigations will be fair, timely and impartial.

  • Retaliation against anyone making a good-faith report is strictly prohibited.

  • Violations of the Code may lead to disciplinary action, termination, legal consequences or removal of business relationships.
     

9. Continuous Improvement

  • We commit to training, communication and review of this Code to ensure it remains relevant and effective.

  • We expect every individual to proactively uphold these standards and to look for ways to improve our safety, ethics and quality culture.
     

10. Acknowledgment

By accepting a role with Electrocall Ltd (employee, contractor, or a client), you acknowledge that you have read, understood and will comply with this Code of Conduct, as well as other related policies and procedures at the company.
 

Revision Note: This Code may be reviewed and amended from time to time in order to reflect changes in legislation, industry standards or company policy.

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